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| Premium Advertising on realestate.com.au | $300 / each | | |
|---|---|---|---|
| Unlimited Upgrade on Premiere Advertising | $150 / each | | |
| Advertising on Social Media |  | | |
| Photography | | | pro |
| Professional Floorplan | | | |
| Professional Virtual Furnishing | | | |
| Professional Virtual Walk Through | | | |
| Advertising Sign Board | | | |
| Daily Open Homes | | | |
|---|---|---|---|
| Weekend Open Homes | Saturday | | |
| 30 Mins Open Home Session | 15 mins | | |
| Private Inspections | | | |
| Inspection Report | | | |
| Application Checks | | | |
|---|---|---|---|
| Employment & Rental History Reference Checks | | | |
| Tenancy Database Checks | | | |
| Tenant Selection | | | |
| Lease Agreement | | | |
|---|---|---|---|
| Tenant Welcome Pack | | | |
| Holding Deposit | | | |
| Bond Collection | | | |
| Key Handover Onsite | office | | |
| Condition Report | | | |
| Compliance (fire, water, gas, electricity, cleanliness, pool) | | | |
|---|---|---|---|
| Professional Cleaning | | | |
| Professional Pest Control | | | |
| Property Takeover | | | |
|---|---|---|---|
| Breaking Contract Fee with Existing Agent | | | |
| Landlord Welcome Gift | | | |
| Landlord Birthday Gift | | | |
| Digital Documents & Signatures | | | |
| Landlord Web Portal | | | |
| Tenant Web Portal | | | |
| Lease Review | | | |
| Ingoing Condition Report | | | |
| Weekly Rent Payout to Landlord | | | |
|---|---|---|---|
| Smart Bill Management (never miss a bill) | | | |
| 6 Hours Service Response | 12 hours | | |
| 12 Hours Service Response (after hours) | 24 hours | | |
| Routine Inspections | | | |
| Organise Maintenance & Repairs | | | |
| Maintenance & Repair Report | | | |
| Rent Statement | | | |
|---|---|---|---|
| Daily Administration | | | |
| Routine Inspection Report | | | |
| Maintenance & Repair Report | | | |
| Financial Year Report | | | |
| Lease Renewal | | | |
| End of Lease Inspection & Report | | | |
| End of Lease Administration | | | |
| Insurance Claims | | | |
|---|---|---|---|
| NSW Fair Trading / VIC Consumer Affairs Complaints | | | |
| Tenancy Tribunal Application (NCAT / VCAT) | per cost | per cost | per cost |
| Tenancy Tribunal Preparation & Attendance (NCAT / VCAT) | $300 / each | $300 / each | |
| Property Health Check | | | |
|---|---|---|---|
| Chinese Service | | | |
| Korean Service | | | |
| Premiere Advertising on realestate.com.au | $300 / each |
|---|---|
| Upgrade on Premiere Advertising | $150 / each |
| Premium Advertising on Social Media | per cost |
| Professional Photography | $500 |
| Professional Floorplan | $150 |
| Professional Virtual Furnishing | $300 |
| Professional Virtual Walk Through | $500 |
| Advertising Sign Board | $500 |
| Tenancy Tribunal Application (NCAT / VCAT) | per cost |
|---|---|
| Tenancy Tribunal Preparation & Attendance (NCAT / VCAT) | $300 / each |
| Landlord Insurance | per cost |
|---|---|
| Property Health Check | per cost |
| Professional Cleaning | per cost |
| Professional Pest Control | per cost |
| Fire Alarm Check | per cost |
| Pool Compliance Certificate | per cost |
| Agent Service by Request | $100 / hour |
|---|
GREEN, if you just want to test us out for the first time.
GOLD, suitable for most landlords, packed with loads additional services & benefits, also our most popular program.
BLACK, if you have 3+ properties, and want the best of everything.
Brand New Property:
• Contact us for a free rental appraisal
• Join us with few seconds (100% paperless digital)
• We offer standard Pre-settlement inspection for free
• We take over the property and start leasing
Vacant Property:
• Contact us for a free rental appraisal
• Join us with few seconds (100% paperless digital)
• We take over the property and start leasing
Property Managed by an Agent:
• Contact us
• Authorise us to contact your agent and request the takeover (100% paperless digital)
• We take care of any potential compensations for leaving the current agent
• We take over the property and start managing
Property Managed by You:
• Contact us
• Join us with few seconds (100% paperless digital)
• We take over the property and start managing
Can other agents offer you 2% full-service property management fee?
Can other agents pay your rent weekly?
Can other agents guarantee to provide a real time service?
Can other agents keep their fees transparent?
Can other agents advertise your property with Premier Listing on realestate.com.au without charging you loads extra $$?
Can other agents be connected whenever you need them?
Can other agents perform daily open home inspections?
Can other agents perform 30 mins on each open home inspection?
You should have the answer by now, contact us.
Yes of course, we love to meet you at your property or our local offices.
The fastest & best way to contact us is by email us:
We aim for instant service, with guarantee 6hr response during working hours, 12hr for after hours.
We process your rent payment each week, or by your special request.
Yes of course, all part of our full service.
No, no lock-in plan, you can cancel any time.
Email us and we will have your handover pack ready within 24hr.
We challenged ourselves to offer you loads extra services & benefits without complicated extra fees.
Eg: Premier Advertising on realestate.com.au costs average by $250 for the first 45 days, then $150 each for subsequent upgrades. We do it for FREE to our GOLD & BLACK Landlord Partnerships.
GREEN: FREE
GOLD: $199
BLACK: $499
No upfront payment, we will charge this from your rent
All plans are based on annual renewal
GST applicable on all service fees
We provide full refund within the first 3 months of our service.
We do not provide any refund after the first 3 months of our service.
Leasing Fee: 1.5 Weeks Rent + GST (when applicable)
Property Management Fee: 2% + GST (during the managing period)
Refund: GOLD or BLACK Landlord Partnership annual subscription fee
New landlord only
First 6 months promotion
Standard rate after 6 months
No lock-in contract, cancel anytime
We’ll be delighted when you are coming back to us, however the new landlord promotion is only limited to first time landlord only.
Leasing Fee: 1.5 Weeks Rent + GST (when applicable)
We list your property on realestate.com.au with Premiere+ Advertising, which is the highest advertising package in Australia, and your property will stay on top with maximum public exposures.
FREE for our GOLD & BLACK Landlord Partnerships.
Daily Open Homes: for GOLD & BLACK Landlord Partnerships.
Weekend Open Homes: for GOLD & BLACK Landlord Partnerships. GREEN Landlord Partnership on Saturday only.
30 Mins Open Home Session: each open home inspection will be minimum 30 mins. GREEN Landlord Partnership is 15 mins.
Private Inspections: for GOLD & BLACK Landlord Partnerships.
Inspection Report: for all landlords.
The hard work starts with our Premium Marketing, it allows us to receive more enquiries, more attendance to open home inspections and more applications.
We perform detailed application checks:
Employment Reference Check
Rental History Reference Check
Tenancy Database Checks
Recent Bank Statements
Recent Payslips
NSW:
No law prohibits owning pets for tenancy lease.
Landlord can restrict on the type of animal, and request the carpets to be professionally cleaned.
Apartment & Townhouse strata managements usually have their own bylaws regarding to pets.
VIC:
Tenants have right to keep a pet for tenancy lease.
Landlords can refuse, but may end up in VCAT case with tenants.
NSW:
Law: maximum 2 weeks in advance
Our standard practice: 2 weeks in advance
VIC:
Law: no specific requirement
Our standard practice: 1 month in advance
We process your rent payment each week.
Normally tenants just lost track of time, and will pay as soon as they received our reminders.
In rare cases, we may need the following process to recover the unpaid rent.
Day 1:
Email & SMS reminders to tenants.
Day 2:
Email & SMS reminders to tenants.
Phone call reminder to tenants.
Day 3:
Email & SMS & Phone call reminders to tenants.
Email notification to landlord.
Day 4 – 13:
Daily Email & SMS & Phone call reminders to tenants.
Arrange payment plans when tenants face financial challenges.
Provide landlord updates and progresses.
Day 14:
Issue termination notice to tenants.
Email notification to landlord with detailed plan to recover the rent.
Day 15:
Apply NCAT/VCAT for orders to terminate the tenancy lease, and recover the unpaid rent.
Usually yes, depends on the quality of the furniture, you may get extra $50 + per week.
Not recommended and not worth the initial investment, also limit the tenant selections.
NSW:
Fixed Term Agreement more than 2 years:
Yes, but can only increase the rent once in a 12-month period.
Must give the tenant minimum 60 days written notice.
Tenants can give 21 days written notice and vacate before the rent increase starts.
Fixed Term Agreement less than 2 years:
Yes, but can only increase the rent if the agreement sets out the increased amount or how the increase will be calculated.
No written notice required.
Continuing Agreement:
Yes, but can only increase the rent once in a 12-month period.
Must give the tenant minimum 60 days written notice.
This also applies where the tenancy is renewed.
VIC:
Fixed Term Agreement more than 5 years:
Yes, but can only increase the rent once in a 12-month period.
The rent increase must be based on one of the following options:
Option 1: the Consumer Price Index (CPI).
Option 1A: the Statewide Rent Index (SRI).
Option 2: a fixed percentage increase.
Option 3: a fixed dollar amount.
Must give the tenant minimum 60 days written notice, except when it is based on a fixed dollar amount. In this case, the rent will automatically increase on the date stated in the lease.
Fixed Term Agreement less than 5 years:
Yes, but can only increase the rent if the agreement sets out the increased amount or how the increase will be calculated.
Only once in a 12-month period.
Must give the tenant minimum 60 days written notice.
We perform a thoroughly investigation into the details of the request, often we request the tenants to provide the following supporting documents:
Recent bank statements
Recent payslips
Employment reference letter
Other financial hardship evidence
If we find the request is genuine and reasonable, we will present the request to you for considerations.
If we are not satisfied with the request, we will discuss this further with the tenants to work out a solution, we will also keep you informed during the whole process.
Minimum 2 per year.
Can do more with landlord’s request.
Strict comparisons to the previous condition report.
Provide a routine inspection report to the landlord.
No extra charge, part of our full service.
We evaluate the issue with the following questions and answers:
What are the issues?
When did this happen?
Why did this happen?
Did the tenants notify us when this happened?
How can we fix it?
How much will this cost? With minimum 3 different quotes from 3 different trade professionals.
We provide a full report of our findings to both landlord & tenants.
When it’s tenants’ responsibility, tenants may have to pay for it.
When it’s natural cause, Landlord or the insurer may have to pay for it.
NSW:
iTools Maintenance Pty Ltd
ABN: 45 645 123 226
Contact: Leo YANG
Mobile: 07433 968 260
Email: itoolsmain@gmail.com
VIC:
Dream LOT Service
Mobile: 0499 568 568
Email: service@dreamlot.com
We evaluate the request with the following questions and answers:
What are the issues?
When did this happen?
Why did this happen?
Did the tenants notify us when this happened?
How can we fix it?
How much will this cost? With minimum 3 different quotes from 3 different trade professionals.
We provide a full report of our findings to both landlord & tenants.
When it’s tenants’ responsibility, tenants may have to pay for it.
When it’s natural cause, Landlord or the insurer may have to pay for it.
We record & file all maintenance & repairs request and communications.
We request the trade professionals to provide verified written report of the maintenance & repairs.
In the event of neither landlord nor tenants agree with the findings, we can organise a second professional opinion from another trade profession (may subject to additional costs charged by the trade profession).
No extra charge, part of our full service.
Yes, we highly recommend it, it is a small but necessary cost to protect any possible damages of your rental property, regardless of the causes.
No we do not, however we can assist you to choose the right policy to suit your needs.
Yes, for GOLD & BLACK Landlord Partnerships.
Yes, whenever we pay you rent.
We process your rent payment weekly.
We can also provide it by your special request.
Regular Rent Statement
Financial Year Rent Statement
Property Condition Report
Routine Inspection Report
Maintenance & Repair Report
Annual Rent Appraisal
Leasing Open Home Inspection Report
Tenancy Tribunal (NCAT / VCAT) case Report
Yes, the access will be provided to you upon joining our Landlord Partnership Programs.
No extra charge, part of our full service.
We use digital signature platform, 100% paperless and easy to tract & store.
The fastest & best way to contact us is by email us:
We aim for instant service, with guarantee 6hr response during working hours, 12hr for after hours.
No extra charge, part of our full service.
Minimum 2 years from the date of termination.
The fastest & best way to contact us is by email us:
We aim for instant service, with guarantee 6hr response during working hours, 12hr for after hours.
NSW:
iTools Maintenance Pty Ltd
ABN: 45 645 123 226
Contact: Leo YANG
Mobile: 07433 968 260
Email: itoolsmain@gmail.com
VIC:
Dream LOT Service
Mobile: 0499 568 568
Email: service@dreamlot.com
Consumer Affairs: https://www.consumer.vic.gov.au/housing/renting
VCAT: https://www.vcat.vic.gov.au/case-types/residential-tenancies
Housing VIC: https://www.housing.vic.gov.au/help-renting
Legal Aid VIC: https://www.legalaid.vic.gov.au/find-legal-answers/housing-and-tenancy
Tenants VIC: https://www.tenantsvic.org.au/
• GREEN, if you just want to test us out for the first time.
• GOLD, suitable for most landlords, packed with loads additional services & benefits, also our most popular program.
• BLACK, if you have 3+ properties, and want the best of everything.
• GREEN, if you just want to test us out for the first time.
• GOLD, suitable for most landlords, packed with loads additional services & benefits, also our most popular program.
• BLACK, if you have 3+ properties, and want the best of everything.
• GREEN, if you just want to test us out for the first time.
• GOLD, suitable for most landlords, packed with loads additional services & benefits, also our most popular program.
• BLACK, if you have 3+ properties, and want the best of everything.
• GREEN, if you just want to test us out for the first time.
• GOLD, suitable for most landlords, packed with loads additional services & benefits, also our most popular program.
• BLACK, if you have 3+ properties, and want the best of everything.
• GREEN, if you just want to test us out for the first time.
• GOLD, suitable for most landlords, packed with loads additional services & benefits, also our most popular program.
• BLACK, if you have 3+ properties, and want the best of everything.
• GREEN, if you just want to test us out for the first time.
• GOLD, suitable for most landlords, packed with loads additional services & benefits, also our most popular program.
• BLACK, if you have 3+ properties, and want the best of everything.
• GREEN, if you just want to test us out for the first time.
• GOLD, suitable for most landlords, packed with loads additional services & benefits, also our most popular program.
• BLACK, if you have 3+ properties, and want the best of everything.
• GREEN, if you just want to test us out for the first time.
• GOLD, suitable for most landlords, packed with loads additional services & benefits, also our most popular program.
• BLACK, if you have 3+ properties, and want the best of everything.
• GREEN, if you just want to test us out for the first time.
• GOLD, suitable for most landlords, packed with loads additional services & benefits, also our most popular program.
• BLACK, if you have 3+ properties, and want the best of everything.
• GREEN, if you just want to test us out for the first time.
• GOLD, suitable for most landlords, packed with loads additional services & benefits, also our most popular program.
• BLACK, if you have 3+ properties, and want the best of everything.
